STORE POLICY
CUSTOMER CARE
We are delighted to welcome you to our family of privileged customers at Alpromark. With us, your satisfaction is our top priority, and we are committed to providing exceptional customer service every step of your journey with us.
Whether you have questions, concerns or simply need help, our dedicated team is always here for you. We understand that every interaction is a valuable opportunity to provide you with a memorable and enjoyable experience.
Our promise is simple: we will listen to you, attentive to your needs and determined to resolve your problems quickly and efficiently. You can count on us to offer you personalized solutions and relevant answers to all your requests.
PRIVACY & SAFETY
At Alpromark, protecting your data and privacy is our top priority. We are committed to ensuring the security and confidentiality of all information you provide to us. This privacy policy explains how we collect, use, store and protect your personal information.
Collection of information:
We collect personal information only in the context of providing our services and to improve your user experience. This information may include, but is not limited to, your name, email address, postal address, telephone number and payment information.
Use of information:
We use the information you provide to us to respond to your requests, process your orders, personalize your user experience and keep you informed about our products, services and promotions. We will never sell, trade or rent your personal information to third parties without your explicit consent.
Information security:
We implement strict security measures to protect your personal information from unauthorized access, disclosure or alteration. This includes using advanced encryption protocols to secure your sensitive data when transmitted over the Internet.
Cookies :
We use cookies on our website to improve your user experience and personalize content and ads. You can configure your browser to refuse all cookies or to notify you when cookies are being sent. However, please note that some features of our website may not function properly if cookies are disabled.
Access and control of your information:
You have the right to access, update, correct or delete your personal information at any time. If you would like to exercise these rights or have any questions regarding our privacy policy, please contact us using the contact details provided below.
Policy change:
We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to periodically review this policy to stay informed about how we are protecting your information.
Delivery method
We are pleased to offer you a variety of delivery options to meet your shipping needs. Our goal is to provide you with a fast, reliable and convenient delivery service so that you can receive your products as quickly as possible.
Delivery Options:
Standard Delivery: Our standard delivery option is ideal for those looking for economical and reliable delivery. Delivery times vary depending on your region and are generally [insert estimated delivery time].
Express Delivery: For those who need to receive their products quickly, we offer an express delivery option. With this method, your items will be delivered within [insert estimated delivery time], ensuring fast and efficient delivery.
In-Store Pickup: If you prefer to collect your items in person, we also offer the option of collecting your purchases from one of our partner stores. This option allows you to choose a time that suits you and save on shipping costs.
Order tracking :
All orders benefit from a tracking number so you can follow the status of your delivery in real time. Once your order has been shipped, you will receive a confirmation email with all the information needed to track your package.
Shipping cost :
Delivery costs vary depending on the method chosen, the weight of your package and your location. You can estimate delivery costs during the ordering process before finalizing your purchase.
Customer service :
If you have any questions regarding our delivery methods or require additional assistance, our customer service team is here to help. Do not hesitate to contact us for any request for additional information.
We thank you for your business and are committed to providing you with a pleasant and hassle-free delivery experience.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments